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The Office for Consumer Affairs is now accepting online complaint forms. Consumers that wish to file a complaint against any undertaking for the breach of their rights under consumer law may do so by submitting the complaint form, either in English or in Maltese, provided on the MCCAA’s website. This relieves consumers from having to physically submit complaint forms at the Office for Consumer Affairs, particularly in the wake of the recent COVID-19 outbreak.

Anyone wanting to make use of the online consumers’ complaint form can do so by following the link provided for here.


This document does not purport to give legal, financial or tax advice. Should you require further information or legal assistance, please do not hesitate to contact